Cancellation & Returns

Cancellation Policy

Cancellation & Refund Policy Last updated on 20-12-2023 17:15:26 "Mirsho" believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • "Mirsho" does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good. • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the "Mirsho", it’ll take 9-15 Days days for the refund to be processed to the end customer.

Return & Exchange Policy

At Mirsho, we strive to ensure your satisfaction with every purchase. Please review our return and exchange policy carefully.

Returns and Exchanges:

We accept returns or exchanges within 3 days from the date of delivery for eligible products only.
To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as received.

Non-Returnable Items:

Certain products are non-returnable and non-refundable:
- Perishable goods, such as food items or items with an expiration date
- Personal care items, including cosmetics, skincare, and intimate apparel
- Customized or personalized items

Process for Returns and Exchanges:

Contact our customer support team at [insert contact details] within 3 days of receiving the product to initiate the return or exchange process.
Provide your order number and details about the item you wish to return or exchange.
Our team will guide you through the next steps and provide instructions for the return shipment or exchange process.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.
We recommend using a trackable shipping service and ensuring proper packaging to prevent damage during return transit.

Refund Processing:

Refunds will be processed within 7 working days after receiving and inspecting the returned product.
The refund will be issued through the original payment method used for the purchase.

For any inquiries or assistance regarding returns, exchanges, or refund status, please reach out to our customer support team at support@mirsho.in.

Note:

By making a purchase on Mirsho, you acknowledge and agree to comply with our return and exchange policy.

We're Here to Assist You: While we aim to provide a smooth shopping experience, our team is available to address any concerns or queries related to returns, exchanges, or refunds.